We proudly offer a 30-day money-back guarantee, giving you a generous window of 30 days to initiate a return request. Please take a moment to review our refund policy for a complete understanding.
In order to qualify for a return, your item must meet the following criteria: it should remain in the exact condition as when it was originally received, unused, and still in its unaltered, original packaging. Please ensure that your return package includes all accompanying items, such as user manuals, parts, and accessories. Regrettably, any return showing signs of being opened, used, or damaged will result in an immediate forfeiture of eligibility for a refund or exchange.
Our return policy does not extend to instances of a change of mind or compatibility issues (if the product packaging has been unsealed). It is essential to thoroughly verify that your device is indeed compatible with our chargers and accessories prior to your purchase.
Return:
To start a return, please contact us here or at support@pixelpod.co
Begin the return process within 30 days from the date of purchase. The returned items should include all accessories and parts in the box as delivered. Any missing items will void the 30-day money-back guarantee.
After Approval:
If your return request is approved, please be aware that you will be responsible for covering the return shipping costs and any associated fees. It's important to note that shipping costs are non-refundable. A restocking expense may also range from 10% to 25% of the order value. Your refund will be processed and applied to your original payment method and may take 1-2 weeks to show up on your statement, depending on your financial institution.
You can always contact us for any return questions at support@pixelpod.co
Customs Duties, Taxes, and Fees:
Please be aware that when returning items, you are responsible for any customs duties, taxes, and fees associated with the return. If the return package is stuck in customs, you must resolve the issue and cover any additional costs. We will not be responsible for collecting packages stuck in customs or any associated fees.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember that your bank or credit card company can process and post the refund.
